Subscription Services

All processes related to the first subscription are carried out online through the "Bağbağ Portal" system. With the consent of the authorized electrician;

• Indoor Installation Project Approval
• Connection Application
• Connection Line Project Approval
• Connection Agreement to Distribution System
• Temporary Acceptance and Energization

Processes are completed online.

At the Connection Application stage;

For Residential and Commercial Subscription applications;

• Photocopy of Deed/Lease Contract
• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• Building Permit Certificate / Document to be Obtained from the Relevant Institution
• Metropolitan Municipality Numbering Certificate

For Construction Site/Temporary Subscription applications;

• Photocopy of Deed/Lease Contract
• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• Building Permit
• Metropolitan Municipality Numbering Certificate

For Agricultural Irrigation Subscription applications;

• Photocopy of Deed/Lease Contract
• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• Groundwater Use Permit Certificate (DSİ)
• Water Need Certificate (District Agriculture Directorate)

For Totem Subscription applications;

• Municipal Committee Decision/Permission Letter (From Metropolitan Municipality or Relevant Municipality)
• Photocopy of Deed/Lease Contract
• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)

For Base Station/Transmitter Station/GSM Subscription applications;

• Municipal Committee Decision/Permission Letter (From Metropolitan Municipality or Relevant Municipality)
• Photocopy of Deed/Lease Contract
• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• BTK Security certificate

Application is made by preparing the documents mentioned above.

Address Update Requests

• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• Metropolitan Municipality Numbering Certificate

An application must be made to the "Document Registration" unit by filling out the "Address Change Request Form" along with the documents mentioned above.

Illegal Notification and Objection Applications

Illegal Report

• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)

Objection to Illegal Use

• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• Power of Attorney (If an objection will be made on behalf of a different person)
• Providing Documents subject to objection (Invoice, Tax Certificate, Lease Contract, etc.)

An application must be made to the "Document Registration" unit in our User Services Centers by filling out the petition along with the documents mentioned above. Additionally, you can apply to report a leak via the call center at 444 7 186.

Distribution Facility Displacement Requests (Pole Location Change, etc.)

• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)
• Photocopy of title deed
• Plate Number of the Distribution Facility for which Relocation is Requested (Pole number, Panel number, etc.)

An application must be made to the "Document Registration" unit in our User Services Centers by filling out the petition along with the documents mentioned above.

Applications for Damage Compensation (Device Damage)

• Subscriber address and information Reference number
• Date the malfunction occurred
• Photocopy of ID

An application must be made to the "Document Registration" unit in our User Services Centers by filling out the petition along with the documents mentioned above.

Industrial Registry Certificate Visa Update (Free Consumer)

• Current industrial registry certificate
• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)

An application must be made to the "Document Registration" unit in our User Services Centers by filling out the petition along with the documents mentioned above.

Term and Contract Power Change Requests

• Photocopy of ID (If legal entity, signature circular, tax plate, authorization certificate)

An application must be made to the "Document Registration" unit in our User Services Centers by filling out the petition along with the documents mentioned above.