| Tender No | 2026/1420231 |
| Subject of Work | CALL CENTER SOFTWARE/PBITCH SYSTEMS WILL BE RECEIVED 24/7 MAINTENANCE SUPPORT SERVICE |
| Category | General Tenders |
| Tender Type | Service Procurement |
| Tender Procedure | Open Tender |
| Tender Status | ONGOING |
| Tender Date | 25 August 2026, 11:00 |
| Bid Deadline | 25 August 2026, 11:00 |
| Estimated Cost | 0,00 TL |
| Bid Bond | 0,00 TL |
Call Center Software/Switchboard Systems 24/7 Maintenance Support service procurement will be tendered by open tender procedure in accordance with Article 19 of the Public Procurement Law No. 4734.
Detailed information about the tender is given below:
| Tender Registration Number (TIN) | : | 2026/1420231 |
| 1- Administration | ||
| 1.1. Name | : | KAYSERİ AND SURROUNDINGS GENERAL DIRECTORATE OF ELECTRIC TURK JOINT STOCK COMPANY |
| 1.2. Address | : | Hunat Mah. Nuhnaci Yazgan Cad. 32 38030 MELİKGAZİ/KAYSERİ |
| 1.3. Phone number | : | (352) 207 80 00 - (Administrative 8375)-(Technical 8484) |
| 1.4. Internet page where the tender document can be viewed and downloaded | : | https://ekap.kik.gov.tr/EKAP/ |
2- Tender
| 2.1. Date and Time | : | 25.08.2026 - 11:00 |
| 2.2. Address where e-offers will be opened | : | KCETAŞ Meeting Hall |
3- Procurement of the service subject to tender
| 3.1 Name | : | Call Center Software/Switchboard Systems 24/7 Maintenance Support |
| 3.2. Quality, type and quantity | : |
Call Center Software/Switchboard Systems 24/7 Maintenance Support Work until 01.08.2027
Detailed information can be found in the administrative specifications in the tender document in EKAP. |
| 3.3. Place to be made/delivered | : | Kayseri and Vicinity Electricity Türk A.Ş. Central Building |
| 3.4.Duration/delivery date | : | Starting date of work 14.09.2026, finishing date of work 01.08.2027 |
| 3.5. Starting date | : | 14.09.2026 |
4- Participation and qualification criteria:
4.1. The information and documents that must be submitted by the bidders within the scope of the e-bid regarding the participation and qualification criteria and the information and documents regarding non-price elements are given below:
4.1.1. Offer letter.
4.1.2. Information and documents showing that one is authorized to bid:
4.1.2.1.In case of legal entities; Information and documents regarding the partners and partnership rates (except shares offered to the public)/members/founders, depending on the bidder's relationship with the officers in their management.
4.1.2.2. Information and documents regarding the proxy in case of participating in the tender by proxy.
4.1.3. Temporary guarantee.
4.1.4 In case the bidder is a business partnership. declaration.
| 4.2. Information and documents regarding economic and financial sufficiency and the criteria they must meet: |
| No information, documents or criteria regarding economic and financial sufficiency are specified. |
| 4.3. Information and documents regarding vocational and technical qualifications and the criteria they must meet: |
| 4.3.1. Documents or technological product experience certificate showing the work experience related to the job subject to the tender or similar works, the acceptance procedures of which have been completed within the scope of a contract containing a price within the last five years and not less than 25% of the offered price.25% of the offered price. If it belongs to the partner authorized to represent and manage the contracts regarding the tenders to be made, it is mandatory to use the document in e-format, which is issued after the first announcement date by the trade registry directorates within the chamber of commerce and industry/chamber of commerce or by a certified public accountant or independent accountant, and which shows that these conditions have been maintained uninterruptedly for the last year since the date of issue. If the work experience gained from work carried out abroad, other than those undertaken, is used within the relationship of a group of companies established on the basis of majority shares in accordance with the second paragraph of Article 195 of the Turkish Commercial Code No. 6102 dated 13/1/2011, it is mandatory to submit documents proving this legal relationship and the duration of this relationship. |
| 4.3.2. The following documents and/or qualification criteria specified in the technical specifications and the articles other than Article 7 of this Specification, which must be submitted and/or provided by the bidder by transferring them to the tender participation document within the scope of their offer: |
|
Document(s) of work experience of the bidder within the last 5 years in the Electricity Distribution/Retail or Natural Gas sector within the scope of a similar job
|
| 4.4. Works that will be considered as similar works in this tender: |
| 4.4.1.
MS Dynamics CRM or Call Center System work will be considered similar work. |
5- The most economically advantageous offer will be determined solely on the basis of price.
6- Only local bidders will be able to participate in the tender.
7- Those who will bid for the tender are required to log in to their EKAP account and download the tender document.
8-Bids will be submitted via EKAP with the offer letter, tender participation certificate and other attachments. It will be prepared using e-signature and sent via EKAP until the tender date and time.
9-The bidders will submit their bids as bid unit prices based on the total price calculated by multiplying the quantity of each work item and the unit prices offered for these work items. As a result of the tender, a unit price contract will be signed with the bidder on whom the tender was made.
10- In this tender, an offer will be made for the entire work.
11- The bidders will provide a provisional guarantee in the amount they will determine, not less than 3% of the price they bid.
12- In this tender, electronic bidding will take place. will not be made.
13- The validity period of the bids is 90 (Ninety) calendar days from the tender date.
14- Bids cannot be submitted to the tender as a consortium.
15- Other matters:
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